Issue Follow-Up Report Client Complaint or Internal Issue?Client ComplaintInternal IssueWhat type of issues was this? - Client Complaint: A customer had an issue with a service that was done. - Internal Issue: Any other issue that didn't involve a service. An example would be last-minute changes to a teams schedule.Issue DetailsWho was involved and what was the issue?Team / Staff Name*- Select OneAdilene AltamiranoAdilet PantaleonAlma RosasAlyssa EdenAna CalderonAna FloreanAshley HolmesBrianne SeifertCass MarilaoColleen KeslerChaye NixonConcepcion HernandezCourtney LavatyDevon DuncanDeedra BallDezirae BarronElvia EstradaErica AntunezEricka HernandezGraciela LopezGuadalupe GutierrezIshana RobinsonJanet RomeroJessica WattsJose ArmentaKamili AlbezKarla TerrazasKatie CarlsonLaura SaucedaLida SequeiraLorraine Hurtado-pesquieraMaria EnríquezMary RobertsMarquis GonsalvesMelody RicoMichelle MotykaPriziella FelixPenelope CarranzaRachel Santa CruzSage EtlingSarah and DamianShadaya BattleSheila SirmansStevone JacksonSusana GutierrezTaylar BisbeeValerie BrandtVenessa AcunaOtherCustomers Name*Appointment URL Summary of Issue*Describe the complaint or issue that required this feedback. We'll use this description to tie the feedback back to an issues report later.SolutionFigure out the best resolution to the issue and follow up with the customer.Resolution Type*- Select OneRe-CleaningPartial RefundFull RefundFixed / Replaced Broken ItemOtherWhat did we do to solve the issue? Solution*What did we do to fix this issue for the client?Fix CostTeam FeedbackReview the issue with the team. Start by explaining the situation and what the customer said. Be careful not to sound accusatory or like you're taking a side. We're only gathering facts. Then ask the following questions.Did we give feedback to the team?*Select OneYesNoNot Yet, but I plan toHow did the team feel about the feedback? (1-5)*Select One1 (Very Understanding and Receptive)23 (Okay)45 (Upset and Not Receptive)From 1-5 how responsive was the team? 5 is upset and not understanding at all, 1 is very understanding and receptive. Other NotesAnything else we should know?
