Instance Report

Client Complaint or Internal Issue?*

What type of issues was this? - Client Complaint: A customer had an issue with a service that was done. - Internal Issue: Any other issue that didn't involve a service. An example would be last-minute changes to a teams schedule.

Number of Providers/Teams*

How many people were at the job? This will email/text multiple addresses.

Issue Details

Customers Name*

Team / Staff Name*

Second Team / Staff Name*

Let the team know?*

Is it important to send information to the cleaners about this instance?

Team / Staff Phone*

We'll text a copy of the issues report for their record. Be firm but constructive. Avoid any accusatory or offensive language.

Team/Staff Email*

We'll email a copy of the issues report for their record. Be firm but constructive. Avoid any accusatory or offensive language.

Second Team / Staff Phone*

We'll text a copy of the issues report for their record. Be firm but constructive. Avoid any accusatory or offensive language.

Second Team/Staff Email*

We'll email a copy of the issues report for their record. Be firm but constructive. Avoid any accusatory or offensive language.

Type of Issue*

Issue Details*

What was the nature of the complaint? Be as detailed as possible.

Frustration Level*

Select 1-3. 1 is the least frustrated, 3 is the most frustrated.

Service Date*

What was the date of the service the complaint is about?

Complaint Date*

When were we made aware of the complaint or issue?

Appointment URL*

Paste the URL for the related appointment in Launch 27.

Related Ticket URL

Paste related email tickets here.

Did we get related photos?*

Have we gotten any photos from the cleaners or customers?

Provider feedback*

Feedback WILL BE DIRECTLY SHARED WITH PROVIDERS, be constructive and supportive. Be precise and direct. Feedback may include paying more attention to detail or communicating better.

Have we added a star rating to Booking Koala?*

Add a star rating to Booking Koala with issue notes, if that makes sense for this type of issue.

Other Notes

Anything else we should know about this issue?

Issue Details

Phoenix

Tucson

Oro Valley

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