Customer Service Expert

AKA Customer Happiness Experts help cleaners and customers succeed

We’re a small but fast-growing home cleaning business building a culture of being candid and always supporting each other.

We believe a great company starts with having great people, so we focus on keeping our people (You) happy.

We’ve been working from home since 2015 and plan to keep it that way! Why go into an office when we can all work in sweatpants!?

Job Description

Work from home answering phones, emails, and solving customer and cleaning staff challenges. The job is a little sales and a little customer support.

You’ll be responsible for helping customers and the cleaning teams that serve them. Setting expectations, solving issues, and passing on great feedback to the cleaner.

This could include helping a cleaner figure out where the customer left a key (It’s under the mat… it always is…) or helping a customer pick the right cleaning service.

This job is all about making people happy! While it seems simple, it involves a lot of problem-solving.

Benefits

Full-time
Work from home
Paid time off
Health insurance
Vision insurance
Dental insurance
Life insurance

Requirements

Be self-reliant
Be able to establish rapport quickly over the phone
Respond to emails and calls quickly
Solve problems intelligently and creatively
Go above and beyond to make customers happy no matter what!
Keep notes of customer conversations and communicate with them
Have great written and verbal communications skills
Know the basics of a computer, smartphone, and the internet

Responsibilities

Answer inbound calls and emails
Set up appointments and make sales
Make a great first impression on the customer
Make customers happy, whether that means mailing a happy birthday card or giving a refund
Detecting if a customer is going to be an issue later (This is easier than it sounds, We have a list of red flags)

Who we’re looking for

We’re looking for super-talented customer service and sales professionals to take us to the next level.

The type of people who can think for themselves, problem solve, and make customers happy. This job is work from home, so you’ll also have to be able to manage your own time and get tasks done.

Bonus if

None of these are necessary, but candidates who have these skills or experiences will get extra consideration.

Can speak Spanish
Past professional home cleaning experience

Think this job is for you?

Fill out the form below to apply!

Apply To Join Our Team

Name and Contact
Name*
First Last
Phone*
Email*
Preferred Contact Method
Where do you live?
Address*
Street Address City State ZIP Code
Experience
Do you have any sales or customer service experience?*
Type of experience*
Check the box next to the types of professional experiences you have.
- I don't have customer service or sales experience
- Phone Sales
- In-Person Sales
- Phone Customer Service
- Other Customer Service
- Other
List any companies you've worked for in the past that may apply.
How long have you worked in sales and customer service?*
Whats the most important skill to have in customer service and sales?*
What do you like about working in customer service and sales?*
Email Test (Respond to this complaint)
You work for Tidy Casa. You received an email from an angry customer. She's accusing the company of causing damage to her property. Read the email and related info below. Write your response as if you are responding to her. Note: There's no wrong answer.

Email Complaint:
Subject: Broken makeup item, contents of bags rearranged
Email Body:
Greetings,

I got a cleaning yesterday, and my girlfriend's makeup bags were obviously rummaged through and the lid was broken on one of the items. Makeup spilled into the bottom of the bag. I've attached photos of the item with the missing lid and the spilled makeup in the bottom of the bag.

Images Attached:

Background Information:
Team's account of what happened: You speak to the team who cleaned the customer's home Yesterday. They tell you the bag was in the bathroom while they were cleaning. They moved the bag to clean under it. Then, put it back where they found it. According to them, they didn't check inside the bag and wouldn't have had time too even if they wanted to.
Your Resources: You have a $100 slush fund to help deal with issues like this.
Other Things to know: We offer a 200% happiness guarantee and want to make sure we're taking care of customers every time. Details of that guarantee can be found here.
Pro-Tips: Use empathy when responding. Don't offer a solution to a problem they don't have. Your response should be easy to read and understand.

*Bonus Points If: You can solve this in a way that makes the customer happy and doesn't lose any money. 🙂

Your Response:
How would you respond to the customers email above?*
Answer in the box below.
About You
What do you like to do for fun?*
What motivates you to work hard?*
Do you consider yourself a lucky person?*
What's been your greatest disappointment?*
The answer doesn't have to be work related.
Do you have your own computer, smart phone and access to the Internet?*
What languages do you speak?*
- English
- Spanish
- Other
Are you legally able to work in the United States?*
Are you able to provide references?*
How did you hear about this opportunity?

Customer Service Expert

AKA Customer Happiness Experts help cleaners and customers succeed

Job Description

Benefits

Requirements

Responsibilities

Who we’re looking for

Bonus if

Apply To Join Our Team

Name and Contact

Where do you live?

Experience

Email Test (Respond to this complaint)

About You

Phoenix

Tucson

Oro Valley

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