Customer Service and Sales Expert

Are you a friendly problem solver tired of being micromanaged and looking to grow with a company? 

Good news! We’re looking for you too! 

We’re a quickly growing home cleaning business in Phoenix and Tucson, AZ, looking for self-starters who can solve problems and keep customers happy. 

Benefits

• Full-time or part-time availability
• Work from home
• Paid time off
• Health insurance
• Vision insurance
• Dental Insurance
• Life insurance
• Potential for quarterly raises
• On-the-job training
• Referral program
• No Nights or Weekends
• Be autonomous
• Make a difference Working on a small and intimate team 

Requirements

• Be self-reliant
• Be able to establish rapport quickly over the phone
• Respond to emails and calls quickly
• Solve problems intelligently and creatively
• Go above and beyond to make customers happy no matter what!
• Keep notes of customer conversations and communications
• Have great written and verbal communication skills
• Know the basics of a computer, smartphone, and the internet

Responsibilities

• Answer inbound calls and emails
• Set up appointments and make sales
• Make a great first impression on the customer
• Make customers happy, whether that means mailing a happy birthday card or giving a refund
• Detecting if a customer is going to be an issue later (This is easier than it sounds; We have a list of red flags)

Job Description

Work from home, answering phones, texts, and emails to solve customer and cleaning staff challenges. 

You’ll be responsible for helping customers and the cleaning teams that serve them. Setting customer expectations, solving challenges, and telling the cleaning crews how great they are!

The job includes some sales but is mostly customer and cleaner support.

This could include helping a cleaner figure out where the customer left a key (It’s under the mat… it always is…) or helping a customer pick the correct cleaning service for their family.

This job is all about making people happy and solving problems!

While it seems simple on the surface, it involves a lot of problem-solving.

Who we’re looking for

We’re looking for super-talented customer service and sales professionals to take us to the next level.

The type of people who can think for themselves, problem solve, and make customers happy. This job is work from home, so you’ll also have to be able to manage your own time and get tasks done.

Requirements

• Be able to establish rapport quickly over the phone
• Respond to emails and calls quickly
• Solve problems intelligently
• Go above and beyond to make customers happy
• Keep detailed notes of customer conversations
• Have outstanding written and verbal communication skills
• Know the basics of a computer, smartphone, and the internet
• Familiarity with Google Docs

About Us

We’re a small but fast-growing residential home cleaning service in Phoenix and Tucson, AZ.  

We’re doing over 600 monthly cleanings with over 35 cleaners. 

We expect those numbers to double within the next three years with correlated bonuses and pay raises for the office staff as we meet company-wide goals. 

We have a culture of being candid and always supporting each other.

A great company starts with having great people, so we focus on keeping our people (You) happy.

We’re a small but fast-growing home cleaning business with a culture of being candid and supportive.

We’ve been working from home since 2015 and plan to keep it that way! Why go into an office when we can work in sweatpants!?

Bonus if

None of these are necessary, but candidates with these skills or experiences will get extra consideration.

• Past sales or customer service experience
• Bilingual in Spanish and English 
• Past professional home cleaning experience

Is this the job for you?

Fill out the form below to apply!

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About You

Name

First Last

Email

Phone

Address

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Which languages do you speak fluently?*

What languages do you speak well enough to have a full conversation without assistance?

English

Spanish

Other

Preferred Contact Method*

What's the best way for us to connect?

(Select One)PhoneTextEmail

Are you legally able to work in the USA?*

(Select One)YesNoImmigration Status Pending

Experience

Are you currently employeed?*

(Select One)YesNo

Do you have experience in customer service or sales?*

Have you done customer service or sales in the past?

(Select One)YesNo

Type of experience*

Check the box next to the types of professional experiences you have. In the box provided put what you liked or didn't like about those roles.

Inbound Sales

Outbound Sales

Virtual Customer Service/Support (Phones, email, text)

In-Person Customer Service/Support

I don't have customer service or sales experience

Other

Relevant company experience*

List the names of the companies where you got the above experiences. Separate them by a comma.

How many years of experience?*

List the number of years you've worked in sales and customer service.

(Select One)Less than 1 Year1 Year2 Years3 Years4 Years5 Years6 Years7 Years8 Years9 Years10 YearsMore than 10 years

What's your favorite way to contact a customer?*

If you needed to contact a customer, regardless of the reason, what's the preferred way to reach out and work through challenges.

(Select One)PhoneEmailTextSocial MediaOther

How do you prefer to work in a professional environment?*

Given the choice to work on a team or by yourself, which would you choose?

(Select One)I thrive working independently, but enjoy guidance.I prefer working independently and can handle most tasks on my own.I enjoy working on a team and collaborating.I excel on a team and often take leadership roles.Other

Are you able to provide references?*

(Select One)YesNo

Email Test (Respond to this complaint)

You work for Tidy Casa. You received an email from an angry customer. She's accusing the company of causing damage to her property. Read the email and related info below. Write your response as if you are responding to her. Note: There's no wrong answer.

Email Complaint:
Subject: Broken makeup item, contents of bags rearranged
Email Body:
Greetings,

I got a cleaning yesterday, and my girlfriend's makeup bags were obviously rummaged through and the lid was broken on one of the items. Makeup spilled into the bottom of the bag. I've attached photos of the item with the missing lid and the spilled makeup in the bottom of the bag.

Images Attached:


Background Information:
Team's account of what happened: You speak to the team who cleaned the customer's home Yesterday. They tell you the bag was in the bathroom while they were cleaning. They moved the bag to clean under it. Then, put it back where they found it. According to them, they didn't check inside the bag and wouldn't have had time too even if they wanted to.
Your Resources: You have a $100 slush fund to help deal with issues like this.
Other Things to know: We offer a 200% happiness guarantee and want to make sure we're taking care of customers every time. Details of that guarantee can be found here.
Pro-Tips: Use empathy when responding. Don't offer a solution to a problem they don't have. Your response should be easy to read and understand.

*Bonus Points If: You can solve this in a way that makes the customer happy and doesn't lose any money. 🙂

Your Response:

Respond to the customer's email*

Write an email in the box below as if you were responding directly to the client.

Questions

Do you have a smart phone and access to the Internet?*

(Select One)YesNoDon't have but will get them soon.

What are you expecting to make in this position?*

Using a per/hour rate, how much you're expecting to make in this position?

Are you willing to work up to that number?*

We do our best to take care of our people but, If we can't offer the expected rate initially, are you willing to set goals and work up to that number over time?

(Select One)YesI'd have to think about itNo

How did you hear about this opprotunity?*

(Select One)Friend/ReferralIndeedLinkedinOther