Customer Service Representative
Work from home, making people happy
Are you a customer service pro who loves solving problems and making people’s lives easier? Want a work-from-home job where you’re trusted to do great work, grow, and be part of a supportive team?
If so, we’d love to hear from you! Click the link to apply, and let’s chat.
Why work for Tidy Casa?
We don’t just offer a job—we offer a career path. With clear growth milestones, you’ll have the opportunity to take on more responsibility, earn more, and advance within the company.
No micromanagement. We trust our team to own their roles and make smart decisions that impact customers and the company.
Work from home? Always. While some companies are forcing people back into offices (gross! 😵💫), we’ve been fully remote for nearly 10 years—and we’re not changing that.
Why sit in traffic when you can work in sweatpants with your cat on your lap? 😻
That’s the fun stuff. Now, here’s what actually pays the bills…
Benefits
- Full-time position
- Work-from-home flexibility
- Paid time off
- Health, vision, and dental insurance
- Life insurance
If you’re nodding along thinking, ‘This sounds great!’—we’d love to hear from you. Click the link to apply, and let’s chat! If not, keep reading…
The Role
You’ll play a key role in keeping both our customers and cleaning teams happy. This job is part customer service, part sales, and all about creating great experiences.
Working from home, you’ll answer phones, respond to emails, and help customers book home cleaning appointments.
You’ll also assist cleaning teams with challenges, like figuring out where the customer left the key (spoiler: it’s under the mat).
You won’t just be answering calls—you’ll be solving real problems, brightening someone’s day, and making sure our customers feel valued.
Your responsibilities will include setting expectations, solving problems, and passing along glowing feedback to the cleaners.
You’ll be the go-to problem solver, ensuring everyone is smiling by the end of the day.
While it might sound simple, the role requires creativity, intelligence, and a knack for making people feel heard and happy.
What You’ll Do
- Answer inbound calls and emails
- Help customers book appointments and make sales
- Leave a great first impression with every interaction
- Make customers happy—whether that means mailing a birthday card or issuing a refund
- Identify potential red-flag customers (we’ll help with this—we have a list of signs to look out for)
What You’ll Need
- Self-reliance and the ability to manage your time like a pro
- Strong phone skills and the ability to build rapport quickly
- Quick responses to calls and emails
- A knack for solving problems creatively and intelligently
- A “customer-first” mindset: You’ll go above and beyond to make people happy!
- Solid written and verbal communication skills
- Basic knowledge of computers, smartphones, and the internet
- The ability to keep detailed notes on customer conversations
Who We’re Looking For
We’re looking for a customer service rep and sales professional who takes ownership, loves a challenge, and wants to make people’s lives better—one call at a time.
People who know how to think on their feet, solve problems, and make people smile.
This is a work-from-home role, so you’ll need to be self-motivated and ready to handle tasks independently.
Bonus Points For:
- Experience in sales or customer service
- Professional experience in the home cleaning industry
If you’re excited to join a growing company and want to help shape the future of the cleaning business, we’d love to hear from you!
Click the link to apply—we’d love to hear from you!